Privacy Policy

We collect only what we need to respond to you and run the business:

• Information you give us through contact forms, the Instant Quote calculator, the financing inquiry form, the AI chat lead form, or by emailing or calling us — typically name, phone number, email, property address, and a description of what you need.
• Project information we collect during inspections — photos of the roof, measurements, and notes — used to prepare quotes and complete the work.
• Technical information automatically collected when you load the Site — IP address, device type, browser, referring URL and pages viewed — used for security, debugging and basic site analytics.
• Chat transcripts with the AI assistant, which are stored in your browser's local storage. We only see them if the assistant captures a lead form and you submit it.

• To respond to inquiries, schedule inspections and deliver quotes.
• To perform work under a signed project agreement.
• To send service-related communications (appointment reminders, project updates, invoices, warranty correspondence).
• To operate, secure and improve the Site.
• To comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information.

We share information only with:

• Service providers who help us operate the Site, send email, host data, process payments, or deliver financing — under contracts that limit their use of the information.
• Insurance carriers and manufacturers where needed to process a claim or warranty.
• Authorities when required by law, subpoena, or to protect rights and safety.
• A successor entity in the event of a sale, merger or reorganization of the business.

The Site uses essential cookies needed for the Site to function and may use basic analytics cookies to understand which pages are working. See our Cookie Policy for details and your choices.

We keep contact and project information for as long as your relationship with Trinity is active, plus the period required for tax, warranty, insurance and legal recordkeeping. AI chat transcripts in your browser remain until you clear your browser storage.

• Access, correction, deletion: You may request that we access, correct, or delete personal information we hold about you. Contact us using the details below.
• Marketing: If we ever send marketing emails, every message includes an unsubscribe link.
• Do Not Call: Tell us by phone or in writing and we'll suppress your number from outbound calling.
• Chat history: Clear your browser storage to delete the AI assistant transcript.

Washington residents have rights under applicable state law regarding the personal information businesses collect. To exercise these rights, contact us using the information below. We will verify your identity before responding and will respond within the time required by law.

The Site is not directed to children under 13 and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

We use reasonable administrative, technical and physical safeguards to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

If we change this Policy, we'll update the "Last updated" date above and, for material changes, post a notice on the Site.

Privacy questions or requests:
Trinity Roofing & Home Maintenance LLC
14609 River Grove Drive East, Sumner, WA 98390
Phone: (253) 408-6679